Commercial Lines Underwriter

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Short Job Description: 

This is a combined sales and service position, to provide quality service to clients and to cross-sell within existing business. The Commercial Lines Underwriter will be the day-to-day liaison between insurance companies and their designated accounts, and will manage and control the relationships with their clients. 

Job posting date: 
Monday, October 11, 2021
Job Type: 
Graduate placement
Required skills: 
Account or Relationship Manager
Administration
Brokerage
Client Service
Required Qualification: 
NQF5, RE5
Remuneration in ZAR: 
R26K
Remuneration term: 
Monthly
Full Job Description: 

General Purpose of the position
This is a combined sales and service position, whose primary function is to provide quality service to clients and to cross-sell within the existing book of business. The Commercial Lines Underwriter will be the day-to-day liaison between insurance companies and their designated accounts.  The Commercial Lines Underwriter will manage and control the relationships with their clients. 

Responsibilities:

The Senior Commercial Lines Underwriter must have experience in commercial lines insurance.  As needed, they will co-ordinate and defer to the manager, marketing staff and insurers on strategic account issues and potential problems.

 

Daily servicing of clients will include but is not limited to:

 

- Addressing various coverage issues
- Contract analysis
- Exposure analysis
- All endorsement activity
- Routine coverage questions
- Problem solving
- Account renewal control in combination with the marketing staff
- Checking and binding policies

 

General Client Management:

 

- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.
- Respond to client enquiries/issues within the established timelines
- Resolve/assist with any service or claims queries
- Assist the marketing staff in the compilation of insurance portfolios for clients
- Assist clients in making appropriate coverage changes; make each contact a marketing opportunity
- Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly
- Assist clients by helping to devise means to mitigate risks e.g. additional security measures
- Update Growth Charts after the completion of all/any financial transactions

 

Follow up on survey requirements:

 

- Manage their diary
- Respond to clients’ needs by producing certificates, policies and other related items accurately and on time
- Monitor and review client satisfaction
- Maintain up to date records of communication with clients

 

Renewal:

 

- On receipt of the monthly renewal list from their Team Leader, assist the Account Executive to market, negotiate, prepare and analyse alternative renewal options
- Where applicable, on receipt of complete renewal instructions from the Account Executive proceed with the renewal process
- Where the Account Executive indicates they do not require involvement, undertake the renewal procedure according to company standards and requirements
- Develop written and electronic renewal material as appropriate 

 

Requirements:

Suitable candidates must meet the following minimum qualification or experience requirements:
Matric Certificate
RE5 Qualification
Relevant insurance qualification
Computer skills and knowledge (Word, Excel, Outlook, Internet)
3 or more years’ experience in commercial lines underwriting
In depth knowledge of insurance coverage and the ability to communicate this clearly to clients and insurers
Fully bilingual in English and Afrikaans

Country: 
South Africa
Which province(s) does this job apply to: 
Eastern Cape
City/Town: 
Port Elizabeth

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